Comprehensive Guide On How To Use Government GST Portal

How to login www.gst.gov.in GST Government Portal?

For logging in the GST portal, you need to first register with the GST. The steps for registration are covered in later part of the guide.

1. Type gst.gov.in on google, and click on GST website. You will be redirected to the following page- 2.Just Click on ‘Login’ Button on the home page: 3. After click on Login button, you need to enter the Username, Password and Captcha code. After this, Click on 'LOGIN' button. 4. On successful login, next screen will be showing the dashboard :

The Procedure for GST Registration

The Registration Application for Normal Taxpayer/ Composition/ Casual Taxable Person/ Input Service Distributor (ISD)/ SEZ Developer/ SEZ Unit is same.

1. Go to the link https://www.gst.gov.in/ . The GST Home page will be displayed:

2. Click on the tab Services > Registration > New Registration option.

Alternatively, direct link for Registration is:https://reg.gst.gov.in/registration/

Registration process will be completed in the following two parts –

PART A

3. After Click on New Registration the following page will be Displayed

4. After you enters all the Information, click on Proceed Button, you will be redirected to OTP page, then you have to enter the OTP received on both Mobile as well as e-Mail:

5. After successful submission of Part A, Temporary Reference Number (TRN) will be Generated for filling Part B:

Note:- TRN can be accessible upto 15 days from the day it has been generated.

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Part B-

1. Go to the link https://www.gst.gov.in/ . The GST Home page will be displayed.

2. Click on the tab Services > Registration > New Registration option.

3. Select “Temporary Reference Number (TRN)”. Enter TRN generated above and Captcha code:

4. After entering the above details click on proceed button, next screen will appear for OTP Verification (Mobile / Email OTP)

5. After click on the proceed button , On Dashboard, My Saved Application page will be displayed, you have to click on Action Button to proceed further:

On the top of the page, ten tabs will appear name as Business Details, Promoter/ Partners, Authorized Signatory, Authorized Representative, Principal Place of Business, Additional Places of Business, Goods and Services, Bank Accounts, State Specific Information and Verification. Click on each tab to fill the information:

6. After filing all the Relevant Details, you need to click on Proceed Button. You can submit the Application via following Options-

• A- With DSC
• B– With E-Signature
• C- With EVC

Note:– DSC is compulsory for Companies & LLP.

After successfully submission of Part B, ARN no. will be generated for tracking the status.

How to Track Registration Application Status?

1. Go to the link https://www.gst.gov.in/ . The GST Home page will be displayed.

2. Go to the services tab >Select Registration >click on track Application Status

3. Enter the ARN received on your e-mail address when you submitted the registration application.

4. Enter the captcha as shown on the screen.

5. Click the SEARCH button.

The Application status will be displayed:

How to file for cancellation of GST Registration?

1. Visit the URL: https://www.gst.gov.in/ Home Page will display.

2. Login to the GST Portal with your relevant user-ID and password.

3. After login navigate to the Services > Registration > Application for Cancellation of Registration option.

4. Either fill your Address for Future Correspondence manually, or check the option of Address same as above to copy the same address as in the Address of Principal Place of Business field . After filing all the required Information Click on Save & Continue Button

Select a suitable reason from the Reason for Cancellation drop-down list and click on Save and continue Button.

5. Check the Verification statement box to declare that the information given in this form is true and correct, and that nothing has been concealed therefrom.

6. Select the name of the authorized signatory from the Name of Authorized Signatory drop-down.

7. Enter the Place of making this declaration.

8. Verify the details filled by you by using either your Digital Signature Certificate (DSC), or the EVC option

9. After successfully submission of the form, ARN no will be generated for future reference.

10. To view the ARN, navigate to the Services > Registration > Track Application Status option.

Payment Services (How to Make Payment)

To create and generate a Challan without logging onto the GST Portal,just follow these steps:`

Tutorial- https://www.gst.gov.in/help/payments

1. Go to the link https://www.gst.gov.in/ The GST Home page will be displayed.

2. Click on Services > Payments > Create Challan option.

3. After Click on the Create Challan Button following screen will be displayed:

4. Enter the GSTIN and CAPTCHA code and click on proceed Button then following page will be displayed:

You need to fill details like Tax amount/Interest/penalty in Appropriate column:

After filing all details you have 3 Options to pay amount

• A- E- Payment
• B- Over the Counter
• C- NEFT/RTGS

You can choose any one option for making the payment and after making the payment, you can download the challan.

How to Track Your Payment Status?

Tutorial – https://tutorial.gst.gov.in/userguide/payments/#t=Track_Payment_Status_(Pre_Login).htm

1. Go to the link https://www.gst.gov.in/ The GST Home page will be displayed.

2.Click on Services > Payments > Track Payment Status option.

3. Enter the required details like Enter GSTIN, Enter CPIN and captcha as shown on the screen.

After entering all the details, click on the TRACK STATUS button.

4. The payment status will be displayed. To see the challan, click on the VIEW CHALLAN button.

The Process to Download Offline GST Tool

1. Go to the link https://www.gst.gov.in/ The GST Homepage will be displayed.

2. Click on Downloads > Offline Tools

You can Download Various Offline Tool To Prepare Your Return Offline.

How To Search Office Addresses of GST?

1. Go to the link https://www.gst.gov.in/ The GST Homepage will be displayed.

2. Click on Services > User Services > Search office Addresses option.

3. Enter the mandatory field as shown in the below screen and click on search button, office address will be displayed:

How to find GST Practitioner (GSTP)

1. Go to the link https://www.gst.gov.in/ The GST Homepage will be displayed.

2. Click onServices > User Services > Locate GST Practitioner option.

3. After click on the Button Locate GST Practitioner, you will be redirected to the following page:

You have 2 options for search

• 1- Enrolment number/GSTP ID
• 2- Name/Area

Enter Enrolment number to find any GSTP, but if you do not remember any Enrolment number then do not worry, the second option ie. Name/Area is available. Fill required column and you can get your result in below format :

How to apply for Refund?

1. Access the https://www.gst.gov.in/ . The GST Homepage will be displayed. Login on GST portal.

2. Click theServices > Refunds > Application for Refund button:

3. After Click on the Application For Refund , you will Find various Reasons for Refund:

As per your requirement, you can select the option from the list.

After filling all the requirement fields, you need to upload Supporting documents:

After Uploading documents, you have to file your Declaration; you can File your declaration through 2 options –

• (A)- File With DSC
• (B)- File with EVC

After submitting the application, you will get ARN receipt for tracking the status:

HOW TO SEARCH TAXPAYER?

1. Go to the link https://www.gst.gov.in/ The GST Home page will be displayed. Login on GST portal.

2. Then click on Search Taxpayer Tab.

3. There are 3 options to search Taxpayers:

A- Search By GSTIN/UIN and click on search button B- Search By PAN click on search button: C- Search Composition Taxpayer click on search button:

How to See Electronic Cash/Credit/Liability Ledgers?

(A)- Electronic Cash Ledger

1. Access the https://www.gst.gov.in/

2. Login to the GST Portal with the relevant credentials.

3. Now, Click on the Services > Ledgers > Electronic Cash Ledger command:

4. The Electronic Cash Ledger page will be displayed. Under the Cash Balance as on date column, the cash balance will be displayed.

5. Click the Electronic Cash Ledger

6. Select the “From” and “To” date using the calendar to select the period for which you want to view the Electronic Cash Ledger.

7. Click on the GO button.

The Electronic Cash Ledger details will be displayed:

(B) – Electronic Credit Ledger

1. Access the https://www.gst.gov.in/ . The GST Homepage will be displayed:

2. Login to the GST Portal with relevant credentials.

3.Click theServices > Ledgers > Electronic Credit Ledger command.

4. Click the Electronic Credit Ledger link.

5. Select the From and To date using the calendar to select the period for which you want to view the transactions of Electronic Credit Ledger.

6. Click the GO button.

The Electronic Credit Ledger details will be displayed:

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(C) Electronic Liability Ledger:

1. Access the https://www.gst.gov.in/ . The GST Homepage will be displayed:

2.Login to the GST Portal with valid credentials

3.Click theServices > Ledgers > Electronic Liability Register command.

Select the Part – 1 Return related liabilities

i- The Electronic Liability Register page will be displayed. From the Financial Year and Month drop-down list, select the financial year and month for which you want to view the Electronic liability register.

ii- Click the GO button:

The Electronic Liability register details will be displayed:

(b) – Other than return related liabilities

Select the Part – II: Other than return related liabilities link:

iii. The Electronic Liability Register page will be displayed.

iv. Select the search criteria from the choices available. You can select the Stay Status from the drop-down list.

v. Click the GO button.

The Electronic Liability Register details will be displayed:

My Account- View User Profile

Where you can see your complete profile

Below step can be performed for viewing your complete profile on the GST Portal:

1. Access the https://www.gst.gov.in/ . The GST Homepage will be displayed:

2. Login to the GST Portal with Login credentials

3. On the top right corner of the page displayed, click the down arrow appearing next to your username,click on the My Profile option.

The complete details provided at the time of registration will be displayed on the page

Retrieve the Username

Below step can be performed to Retrieve the Username on the GST Portal:

1. Access the https://www.gst.gov.in/ . The GST Homepage will be displayed:

2. The Login page will be displayed. Click the Forgot Username link, as given below:

3. The User Credentials page will be displayed. Mention the required details like : the Provisional ID / UIN field, and captcha code as provided in the screen:

4. Click the GENERATE OTP button. The One Time Password (OTP) will be sent to your registered email and mobile number:

5. In the OTP Verification Screen, enter the OTP that was sent to your registered e-mail address and mobile phone number and click on submit button.

Note: In case your OTP is expired and you want to receive the OTP again on your email address and mobile phone number, click the RESEND OTP link.

After successfully submission of OTP. One message will be displayed as mentioned in below screen i.e.“Username has been emailed to your registered Email address. Kindly check your email”. Check your registered e-mail to retrieve the username:

How to Retrieve Password

Below steps can be performed to Retrieve the Password on the GST Portal:

1. Access the https://www.gst.gov.in/ . The GST Homepage will be displayed:

2. Click the Forgot Password link.

3. After clicking on forgot password link New screen will appears and enter the required details like Username and captcha code as mentioned in the screen.

4. Click the GENERATE OTP button. The One Time Password (OTP) will be sent to your registered e-mail address and mobile number.

5. In the OTP Verification Screen, enter the OTP that was sent to your registered e-mail address and mobile phone number and click on Continue button.

Note: In case your OTP is expired and you want to receive the OTP again on your email address and mobile phone number, click the RESEND OTP link.

6. The New Credentials page will be shown in the New Password field, enter a password which you want to use for login of GST portal and Re-enter the password for confirming the details.

Note: Password should be of 8 to 15 characters which should comprise of at least one number, one special character, one upper case and one lower case letter.

7. Click the SUBMIT button.

After successfully click on the Submit button. One message will be displayed as mentioned in below screen i.e. “Your password has been successfully reset. Kindly login to the website using the new password.” You can login to the GST Portal using the new password from next time.

How to Change the Password

Below step can be performed to change the Password on the GST Portal:

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login to the GST Portal using valid credentials.

3. The Dashboard is displayed. Click the link of change password, on the top right-hand corner of the page.

4. In the next screen Enter the Required details like- Old Password, New Password as per your choice and reconfirm the password. & Click the CHANGE PASSWORD button.

• Password should be of 8 to 15 characters (where the minimum length is 8 characters and maximum length is 15 characters) which should comprise of at least one number, special character and letters (at least one upper and one lower case).
• New Password can not be same as previous 5 passwords.

Here you can see the message “Password has been successfully changed” is displayed. You can login to the GST Portal by using the new password from the next time.

Grievance Submission Process

There are 2 types of Grievance :

(1) FILING PAYMENT RELATED GRIEVANCE

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login with your credentials

GST Portal has given option to submit grievance either before or after logging-in to its Portal. However, payment related grievances can only be submitted after login.

3. Follow the steps-Click on the Services Tab > Select the User Services > Click on Grievance / Complaints command.

The Grievance / Complaints page will be displayed. The Submit Grievance section will open by default.

• In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in the Previous Grievance Number field.
• Under”Grievance Type”,option select the Grievance Against Payment (GST PMT 07) option.
• In the Grievance Related drop-down list, select one of the available two options:

Amount debited from the bank account, Cash ledger not updated
NEFT/ RTGS related issue

After selecting option, you need to fill required details. After filling details, you can submit grievance through DSC or EVC:

(2) FILING LEDGER RELATED GRIEVANCE

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login with your credentials.

GST Portal has given the option to submit grievance both before and after logging in to the GST Portal.

3. Follow the option selection -Click the Services >Then User Services option >Thereafter click on the Grievance / Complaints command.

The Grievance / Complaints page will be displayed. The “Submit Grievance” section will open by default

4. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in the Previous Grievance Number field.

5. Under the Grievance Type drop-down list, you need to select the Grievance against Ledgers/Register option.

6. In the Grievance Related To drop-down list, select one of the available three options:

After selecting the option you need to fill required details, after filing details you can submit grievance through DSC or EVC:

Check Status of submitted Grievance

The status of your submitted grievances/complaints can be monitored on the GST Portal, by performing the following steps:

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login with your credentials.

GST Portal has given an option to enquire the Status of a Grievances before or after logging in.

3. Click on the Services Tab >Select the User Services > Click on Grievance / Complaints option.

The Grievance / Complaints page is displayed.

4. Click the Enquire Status section

5. Enter either your Grievance Number or Date Range. In case you have not logged in you can only search the Grievance Number.

6. Click the Search button.

Now, the status of your submitted grievance result will be displayed.

How to view and download any notice and demand orders

To download or view the notices and demand orders issued by the GST tax authorities,follow these steps-

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login with your credentials.

3. Go to the Services tab > Select User Services > Click on View Notices and Orders option.

4. Now, you can see the list of All the notices and demands issued to the taxpayer during the period of last one year in chronological order (Descending), with an option to download the notices & demand file.

How to view /download certificates issued by GST tax authority

To view or download the certificates issued by the GST tax authorities, perform the following steps:

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login with your credentials.

3. Click the Services > User Services > View/Download Certificates command

How to view the application and responses to the queries submitted at the GST portal?

Just follow the simple steps –

1. Access the https://www.gst.gov.in/.The GST Homepage will be displayed:

2. Login with your credentials.

3. Go to the Services tab > Select the User Services > Click on the View My Submissions option.