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Features and Benefits of the New Income Tax e-Filing Portal

Updated on: 29 Dec, 2023 03:57 PM

There has been rapid digitization in recent years which has changed the way governments function. The old Income Tax Portal was operational till 6th June 2021 and the new portal was introduced on 7th June 2021. The new income tax portal is easier to use and more convenient and provides a seamless experience to the users. In this guide, we will discuss the various features and benefits of the new Income Tax Portal.

ITR Existing Portal
ITR New Portal

Features of the New e-filing portal

All-new mobile app

The new income tax portal is available on mobile phones. Now, the taxpayers are able to access all key functions, including filing returns, submitting responses, etc., from the mobile app.

Multiple options for on-portal tax payments

The new ITR filing portal enables new tax payment options like net banking, UPI, credit card, & RTGS/NEFT. The taxpayers are able to pay taxes using such payment methods from any account in any bank. This will simplify the current tax payment processes and promote digital transactions.

More user-friendly portal

The income tax portal 2.0 ( is more user-friendly than the old portal. The new portal is integrated with immediate ITR processing, leading to quick refunds to taxpayers. Before it took around 30-45 days for a taxpayer to receive ITR refunds after filing an ITR. However, it is expected that the new portal will reduce this refund wait time for taxpayers.
Moreover, taxpayers are able to file their income tax returns using free-of-cost ITR preparation utilities (online/offline). Taxpayers without any tax knowledge are able to file ITR on the new income tax portal smoothly.

Single dashboard for all actions

The new income tax portal shows all interactions, uploads, and pending actions against PAN in a single dashboard. It will be easy for taxpayers to respond, submit, or view any communication from the department.

24*7 support for taxpayer queries

The income tax department has set up a new customer care center to address taxpayer queries faster than ever. The 24*7 support team assists taxpayers with immediate answers using FAQs, tutorials, videos, and chatbot/live agent.

Benefits of Income Tax Portal in India

Here are the key advantages of utilizing the income tax portal:

  • The integration of the new portal with the ITR processing system facilitates swift refunds for taxpayers, ensuring a user-friendly and efficient experience.
  • The new income tax portal provides benefits such as complimentary ITR preparation software for ITR 1 and 4 (both online and offline) and ITR 2 forms (offline).
  • Taxpayers can utilize the portal to file income tax forms, respond to various scrutiny processes, and engage with a diverse range of tax professionals.
  • Users have the option to upload all their professional details, which can be conveniently accessed when it's time to file Income Tax Returns (ITRs).
  • The dashboard feature on the new portal assists taxpayers in managing various interactions, and it allows them to track pending requests.
  • The newly established call center is equipped to address inquiries related to online income tax filing, simplifying the process of tax payment through the portal.

These are some salient features of the new ITR filing portal. ITR filing is easier than ever with the new Income Tax Portal. Still, if you need help filing your ITR, you can get help from our tax experts who can further simplify the process of ITR filing for you.

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Frequently Asked Questions

Q- What is the new e-filing portal of Income Tax India?

The new e-filing portal of Income Tax India is a web portal designed to facilitate easy and seamless e-filing of Income Tax Returns (ITRs) and other related services by taxpayers.

Q- What are the key features of the new e-filing portal?

The key features of the new e-filing portal include a user-friendly interface, mobile app, single dashboard for all interactions with the tax department, pre-filled ITR forms, real-time tracking of returns, e-verification of returns, and many more.

Q- Is it mandatory to register on the new e-filing portal?

Yes, it is mandatory for all taxpayers to register on the new e-filing portal of Income Tax India in order to file their ITRs or avail of any other related services.

Q- How can I register on the new e-filing portal?

You can register on the new e-filing portal by providing your PAN, mobile number, and email address. You will then receive an OTP on your mobile number and email ID, which you need to enter to complete the registration process.

Q- Can I file my ITR on the new e-filing portal?

Yes, you can file your ITR on the new e-filing portal of Income Tax India. The portal offers pre-filled ITR forms based on your income and tax data, making the filing process easier and more convenient.

Q- Can I track the status of my ITR on the new e-filing portal?

Yes, you can track the status of your ITR on the new e-filing portal in real time. You will receive updates on the progress of your return, such as when it has been received, processed, and refunded (if applicable).

Q- Are there any charges for using the new e-filing portal?

No, there are no charges for using the new e-filing portal of Income Tax India. It is a free service provided by the government to taxpayers.

Q- What if I face any technical issues while using the new e-filing portal?

If you face any technical issues while using the new e-filing portal, you can raise a service request on the portal or contact the helpdesk for assistance. The helpdesk is available 24x7 to resolve any issues or queries you may have.

CA Abhishek Soni
CA Abhishek Soni

Abhishek Soni is a Chartered Accountant by profession & entrepreneur by passion. He is the co-founder & CEO of Tax2win is amongst the top 25 emerging startups of Asia and authorized ERI by the Income Tax Department. In the past, he worked in EY and comes with wide industry experience from telecom, retail to manufacturing to entertainment where he has handled various national and international assignments.