How to Change Authorized Signatory Mobile Number in GST Portal?

What is an Authorized Signatory?

An authorized signatory is a person whom the taxpayer authorizes to perform activities on the GST portal on his behalf. For example, an authorized signatory can file GST returns, make payments, and apply for amendments. A new GST registration application cannot be submitted without selecting a primary authorized signatory.

Why must the correct mobile number and email ID be registered on the GST portal?

It is important to have the correct mobile number and email ID registered on the GST portal because they are used for verification and communication purposes. The authorized signatory will receive OTPs, acknowledgments, notices, and other updates on the registered mobile number and email ID. Therefore, if the mobile number or email ID changes, the taxpayer should update them on the GST portal as soon as possible. Otherwise, the taxpayer may face difficulties in accessing the GST portal and complying with the GST laws.

When should a taxpayer update the signatory’s contact details?

The need to update the contact details may arise for various reasons, such as change of business ownership, change of contact details, or change of authorized person.

Change of business ownership: If the business is transferred to another person or entity, the new owner may want to update their contact details on the GST portal.

Change of contact details: If the authorized signatory changes their mobile number or email ID for any reason, they may need to update the same on the GST portal to receive OTPs and notifications.

Change of authorized person: If the business has more than one authorized signatory, and the primary authorized signatory is replaced by another person, the new authorized signatory may need to update their contact details on the GST portal.

How to Change the Contact Details of the Authorized Signatory on the GST Portal

The steps to change the authorized signatory's email ID and mobile number on the GST portal depend on the number of authorized signatories and whether the authorized signatory is the same as the promoter/partner or not.

If the authorized signatory is the same person as the partner/promoter, you need to follow these steps:

• Login to GST Portal:
  
  • Access the GST Portal using your credentials.
• Click on Amendment of Registration Non-core Fields:
  
  • Go to Services -> Registration -> Amendment of Registration Non-core Fields.
• Select 'Promoter/Partners' Tab:
  
  • Click on the 'Promoter/Partners' tab.
• Edit Authorized Signatory Details:
  
  • Locate the authorized signatory whose details you want to change.
  • Click on the 'Edit' button under 'Actions' for that signatory.
• Update Mobile Number or Email Address:
  
  • Modify the mobile number or email address as needed.
  • Click on 'Save' to confirm the changes.
• Receive and Enter OTPs:
  
  • An OTP will be sent to the updated mobile number and email address.
  • Enter the OTPs received to validate the changes.
• Go to the 'Verification' Tab:
  
  • Click on 'Verification' tab.
• Submit the Form:
  
  • Enter the required information.
  • Tick the declaration checkbox.
  • Submit the form using DSC/E-signature/EVC.
• Receive ARN for Tracking:
  
  • Upon submission, you will get a confirmation message with the Application Reference Number (ARN).
• Track Application Status:
  
  • Use the ARN number to track the status of your application.
• Wait for the 'Changes Approved' Message:
  
  • Once you receive a message confirming 'Changes Approved,' it indicates that the mobile number and email ID have been successfully updated.

If the authorized signatory is different from the promoter/there is more than one authorized signatory, you need to follow these steps:

• GST Portal Login:
  • Log in to the GST Portal and navigate to Services -> Registration -> Amendment of Registration Non-core Fields.
• Add New Authorized Signatory:
  • Access the 'Authorised Signatory' tab.
  • Click on 'Add new.'
  • Enter details for the new authorized signatory, including email address and mobile number.
  • Click 'Save' to confirm.
• Verification and Form Submission:
  • Proceed to the 'Verification' tab.
  • Enter required information, tick the declaration checkbox, and submit the form using DSC/E-signature/EVC.
• Wait for 15 Minutes:
  • Allow 15 minutes to elapse.
• GST Portal Re-login:
  • Log back into the GST Portal after 15 minutes.
  • Go to Services -> Registration -> Amendment of Registration Non-core Fields.
• Update Primary Authorized Signatory:
  • Go to the 'Authorised Signatory' tab.
  • Deselect the previous authorized signatory as the primary one.
  • Choose the new authorized signatory as the primary.
  • Confirm the correctness of the provided mobile number and email address.
  • An OTP will be sent for verification.
• Complete Verification:
  • Complete the verification process using the OTP, following the outlined steps.
• ARN Confirmation:
  • Upon submission, you will get a confirmation message with the Application Reference Number (ARN).
• Track Application Status:
  • Use the ARN number to track the application status.
• Verify 'Changes Approved' Message:
  • Once you receive a message confirming 'Changes Approved,' it signifies the successful update of the mobile number and email ID.